Job Description
As a Customer Engagement Specialist, for one of our exclusive high-profile clients, you will provide premier assistance and support to customers in resolving concerns, selecting appropriate products, and upholding a positive brand image while creating a phenomenal customer experience on each call.
Generous Compensation
- $11.40 per hour base hourly wage plus commissions based on sales and quality performance
- Earn up to $13.15 per hour base hourly wage based on performance metrics
- Additional incentives earned monthly
Benefits of Joining the OneTouch Direct Team!
- 100% paid training
- Performance bonuses
- Competitive pay
- Health & dental benefits available
- Vacation pay
- A great team environment with supportive co-workers
- Opportunities to work with some of the most successful companies in the world (such as top stores, retailers, shipping companies and banks) all from your hometown
- You will be empowered to make the right decisions within a culture of high personal and business integrity
- There’s real opportunity to learn, grow and advance your career (we love promoting from within here!)
Day to Day Responsibilities
You will be able to use your sales experience and knowledge, caring nature, and top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include::
- Providing information about products, goods and services
- Accurately documenting and updating customer records
- Up selling products or services to customers, when appropriate
- Remaining calm, positive, and helpful even when dealing with upset customers
- Knowing when to escalate customer complaints and/or calls to your manager
- Providing feedback and recommendations to your manager on ways the company can improve
- Performing other duties as needed and assigned by your management team
Who are We Looking for?
The best fit for this job is someone who:
- Has intermediate level computer skills
- Possesses excellent communication skills
- Genuinely cares about helping their customers
- Is team-focused
- Has the ability to multi task well
- Can adapt to a flexible schedule
- Is positive and can handle stress effectively
- Can maintain the highest level of confidentiality
- Bi-lingual (French) a plus
