OneTouch Direct Customized Call Center Solutions
OneTouch Direct provides premier call center solutions that drive growth and brand loyalty.
OneTouch Direct Customized Call Center Solutions
OneTouch Direct is committed to providing premier call center solutions for our clients, allowing for the growth and continued preservation of your brand and customer base.
Driving Sales
OneTouch Direct has been at the forefront when it comes to exceeding our clients’ sales goals. We know each brand is unique and will require their own customized solutions. Our talented account managers implement live chat via voice, email, and text messaging to ensure that your customers’ needs are met while simultaneously boosting sales.
Never Missing an Opportunity
An opportunity for the growth of your brand is always the top priority for OneTouch Direct and our team members. We live and breathe your brand, which is the foundation of the call center solutions we will create specifically for you. Our team is trained to up sell and cross sell when appropriate to provide your customers’ with the level of service they require.
First Class Customer Care
We understand how much it takes to build your customer base. You’ve put in the resources for the initial relationship, let us maintain and grow it with our first class level of customer care. We provide the same standard of care that attracted your customers to your brand in the first place. OneTouch Direct uses our call center solutions to protect the relationship between you and your customer.
Building Brand Loyalty
Cementing relationships is one of our specializations in our call center solutions. Our team members are trained to live your brand so that they can effectively uphold your brand standards and build brand loyalty with your customers. Our personalized interactions with your customers are designed to drive customer retention.
Let Our Help Desk Work for You
Our team members are trained to know you brand inside as out as well as being able to troubleshoot and solve the unique situations that will occur on a daily basis. We support our team by giving them the tools needed to succeed. Our multi-channel call center solutions feature contact, chat, email, and web services to customers and businesses to assist with various device, software, and connectivity issues. We adhere to an ITIL methodology for Incident, Request, Problem, Change, and Configuration services to cover the need of every customer. Let our help desk work for you and your customers with our call center solutions born from this powerful ITIL-based toolset.
We Excel at Data Entry
One of our solutions that you will soon find invaluable is data entry. At OneTouch Direct we understand the amount of time that data entry can take away from gaining new customers. Let OneTouch Direct manage data entry for your business so that your team can optimize their productivity and continue to enhance your brand.
