Our call center customer service supports all channels to help our clients connect to their customers conveniently and efficiently. OneTouch Direct operates as a PCI certified and SSAE 16 audited company to meet the strictest standards of excellence.
Our call center customer service supports all channels to help our clients connect to their customers conveniently and efficiently. OneTouch Direct operates as a PCI certified and SSAE 16 audited company to meet the strictest standards of excellence.
With OneTouch Direct you will have access to our system of flexible channels for inbound or outbound marketing strategies. We design specific call center solutions to help your business and brand grow. OneTouch Direct has assisted some of the best telecommunication companies in the world with our superior customer service and are dedicated to doing the same for you. Elevate your business today with OneTouch Direct.
Interactive Voice Response is a convenient option for your customers to allow them easy and fast access to updates and information. This technology features computerized communication channels. Customers can interact via voice or touch tones. OneTouch Direct uses the best in IVR technology to provide your customers with a seamless and timely way to access information.
For businesses that interact predominantly online, OneTouch Direct provides call center customer service options that feature robust chat and email support. By being able to ask questions and receive answers all online, customers are given our top quality service without having to call. OneTouch Direct’s live chat software increases conversion rates and drastically reduces the cost of inbound calls. Live chat also provides reassurance to your customers and potential customers that their needs are your top priority.
Mass emails, or blast messaging, is a great tool to get an update, message, or promotion, out to your customers quickly and easily. While it can be extremely effective when combined with our other communication channels and strategies, but it can also be used as a single channel system. OneTouch Direct is able to provide you with the systems necessary to all of your customers or a specific subset at once.