OneTouch Direct Veteran’s Program

Mission: To bring America’s best Military Service men & women to America’s best service industry.

Vision: Connect the diversity, skill, integrity and attitude of our United States Veterans to a career that allows their talents and contributions to pave a highway to long term success.

What makes this program so exciting?

What you’ll find at OneTouch Direct is that we are not a standard contact center. We are at the epicenter for some of the most important communications between our high-profile clients and their customers. Our focus at OneTouch Direct is to understand our clients’ individual and unique goals, which in turn allows us to offer flexible and achievable solutions. We have the unique distinction of having a 100% client retention rate. OneTouch Direct is invested in helping companies consistently improve the customer experience via customer acquisition, retention, loyalty, and best class customer service. OneTouch Direct is proud to partner with some of the most well-known and successful brands in the world like AT&T, T-Mobile, Verizon, IBM, and Frontier Communications. We are proud of our careers for veterans program and look forward to having you join the team.

The OneTouch Direct Veterans Program is a mission to connect the high caliber talent of our Veterans to corporate success at OTD. We know that we are only as great as our employees and the men and women of our armed services have proven time and time again to be people who care, commit and execute at a high level. The addition of veterans to the OTD culture stands to dramatically improve the company goal to “Be Better than the Brands” that we represent and provide the best possible customer experience in the industry.

T-Mobile Gencare

As America’s Un-carrier, T-Mobile US, Inc. is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company’s advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on quality and value.

What to expect Day to Day

As a trained Customer Service Representative for T-Mobile Gencare, you’ll be actively listening to inbound customers’ concerns and rapidly finding solutions. You will be trained to use various computer systems to find the answers you’ll need. These systems were specifically designed to help our team resolve different and unique scenarios a customer may be experiencing. Our team members are always reassuring, engaging, and respectful while verifying the details of their account and neutralizing the situation. While the environment at OneTouch Direct is fast-paced and sometimes loud, you will still be able to have the ability to sit for extended periods of time.

By being a part of the T-Mobile Gencare team, you will be working in an environment that is family-oriented and festive. While the shifts may seem long, we offer flexible schedules and overtime pay. Don’t be surprised to find daily raffles based on performance metrics occurring daily. We also host potlucks, milestone celebrations, and theme days! Your co-workers and Team Leaders will be there every step of the way to help you when you need them the most. Ongoing training and team-building exercises are the order of the day. We are always striving for improvement  and will offer you the same paths to succeed at OneTouch Direct’s T-Mobile Gencare program.